2023 Natural Grocers Environmental, Social, and Governance Report
We provide all new store managers and assistant store managers with four weeks of in-person operational and managerial training at our facility in Golden, Colorado. We also conduct over 20 hours of virtual and in-person training annually for our store Crew members covering a wide array of topics, including company culture and values, store operations, nutrition education, safety, and compliance. All store Crew receive training and guidance on customer service skills, product attributes, and nutrition education. They are also trained and evaluated on how to properly present nutrition information to our customers in a legally compliant and educational context. The Store Manager Accelerated Readiness Training (SMART) Program is designed to provide comprehensive store management training to interested and motivated department managers who wish to be promoted to a store manager position. Crew have many opportunities to be promoted into leadership roles. Being committed to our Crew includes being committed to their future growth. Our internal promotion rates demonstrate our continuing investment in our Crew. We have many current leaders whose first position was good4u SM Customer Care at our stores. Our store managers and assistant store managers at comparable stores had average tenures of approximately five years with us. Talent Development and Retention Investing in the development of our Crew members is an important area of focus to ensure the sustainability of our business. We prioritize promoting leaders from within our organization and support Crew career growth through regular training and leadership development opportunities.
Internal Promotions Fiscal year 2023 2022 2023
100
100
100
100
2022
2022 2023
2022 2023
80
80
80
80
2023
60
60
60
60
40
40
40
40
20
20
20
20
NO VACANCIES
0
0
0
0
Regional Manager
Store Manager
Assistant Store Manager
Department Manager
During Fiscal 2023:
More than 350,000 trainings completed More than 135,000 training hours
26
NATURAL GROCERS ® | ESG REPORT
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