2024 Natural Grocers Sustainability Report

PLANET

CREW

NUTRITION EDUCATION

QUALITY

COMMUNITY

ALWAYS AFFORDABLE SM PRICING

PEOPLE

ANIMAL WELFARE

HEALTH

TALENT DEVELOPMENT AND RETENTION Investing in the development of our Crew supports the sustainability of our business. We prioritize promoting leaders from within our organization and support Crew career growth through regular training and leadership development opportunities. We provide all new store managers and assistant store managers with four weeks of in-person operational and managerial training at our facility in Golden, Colorado. We also conduct over 20 hours of virtual and in-person training annually for our store Crew members covering a wide array of topics, including company culture and values, store operations, nutrition education, safety, and compliance. All store Crew receive training and guidance on customer service skills, product attributes, and nutrition education. They are also trained and evaluated on how to properly present nutrition information to our customers in a legally compliant and educational context. The Store Manager Accelerated Readiness Training (SMART) Program is designed to provide comprehensive store management training to interested and motivated department managers who wish to be promoted to a store manager position. Our dedication to our Crew includes a commitment to their future growth. Crew have many opportunities to be promoted into leadership roles. Our internal promotion rates demonstrate our continuing investment in our Crew. We have many current leaders whose first position was good4u Customer Care at our stores. Our store managers and assistant store managers at comparable stores had average tenures of approximately five years with us.

Internal Promotions

2023 2024

2024

2023 2024

2023 2024

2023

NO VACANCIES

Regional Manager

Store Manager

Assistant Store Manager

Department Manager

During Fiscal 2024:

More than 325,000 trainings completed More than 130,000 training hours

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NATURAL GROCERS ® | SUSTAINABILITY REPORT